“We are thrilled to be #1 in the Northeast again! This award is so meaningful because it’s based on feedback from the people we serve,” said BCBSRI President & CEO Martha L. Wofford. “We’re proud that compared to plans in the Northeast, BCBSRI members are the most satisfied. Our associates work hard to deliver the best possible experience to our members, whether members are calling customer service, looking for a provider, or trying to navigate a complicated issue. We’re committed to helping our members get the most from their health plan and we are grateful to hear that we are meeting their needs.”
This top ranking is a result of intentional investments BCBSRI has made in meeting customers where they are, including:
• Your Blue Store retail locations across Rhode Island
• myBCBSRI digital health portal
• Expanded care management programs for members with diabetes
• Telehealth and digital behavioral healthcare solutions
• Well-being programs and incentives through Virgin Pulse
• Industry-leading provider quality, networks, and discounts
• Innovative cost management tools including SmartShopper member rewards
Blue Cross & Blue Shield of Rhode Island received the highest score in Northeast region in the J.D. Power 2022 U.S. Commercial Member Health Plan Satisfaction Study of customers’ satisfaction with their commercial health plan. Visit jdpower.com/awards.
Blue Cross & Blue Shield of Rhode Island (bcbsri.com) is a non-profit, community-focused health plan established in 1939 to help Rhode Islanders finance their healthcare needs. Today, that purpose is still foundational to our work. We have a vision to passionately lead a state of health and well-being across Rhode Island. And we are committed to improving the health and peace of mind of our 420,000 members by facilitating their access to affordable, high-quality healthcare. We are an independent licensee of the Blue Cross and Blue Shield Association. Connect with us on Twitter, Facebook, LinkedIn and Instagram. Listen to BCBSRI’s podcast, The Rhode to Health, on SoundCloud, Apple Podcasts and Spotify.